5d was engaged by the General Manager of Project Services to find the truth around customer satisfaction and their aspirations for greater value delivery and the subsequent development of their business strategy.
5d worked with the leadership group to develop a blended approach to gather information from key customers. the information was analysed and presented back to the leadership team to explore and develop strategic and operational response.
A strategy was developed and team development was undertaken to build leadership capability to work as a cohesive team to deliver on the shared intent.